At FictionErotica.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. No-Questions-Asked Refunds
We offer a 100% money-back guarantee on all purchases made on our website, including memberships, points packages, and access credits. If you are unhappy with your experience for any reason, you can request a full refund within 30 days of your original purchase date. No questions asked.
2. How to Request a Refund
To request a refund, please contact our support team directly at contact@1word.media . Please include your username, the email address associated with your account, and your transaction ID or purchase date.
3. Processing Your Refund
Once your refund request is received, it will be processed immediately. The refund will be credited back to the original payment method used during your purchase. Please note that depending on your bank or credit card issuer, it may take 5 to 10 business days for the funds to reflect on your statement.
4. Account Status After Refund
Upon processing a refund for a points package or membership, the corresponding points, credits, or access privileges will be removed from your Fiction Erotica account.
5. Cancellations
You may cancel your account or any recurring subscriptions at any time through your Membership Account dashboard or by emailing our support team. No further charges will be made after cancellation.
